What if the smart box breaks?
We’ll take responsibility for repairs and maintenance of the smart box for the life of the agreement. If damage is caused by tampering, you are responsible for repairs and penalties.
What if the solar geyser breaks?
You are responsible for repairs and maintenance to the solar geyser and are required to maintain adequate insurance to cover these costs at all times. You also have all of your protections under the Consumer Protection Act.
Why can’t I get solar installed today?
Not all solar systems are created equal, but rather need to be customised (for example, to ensure that your roof has sufficient support and that the layout is optimised for your piping). We’ll collect all necessary parameters during the installation of the temporary geyser so that we can design the best system for you.
Is this some sort of experimental geyser?
We use solar geysers complying with relevant SABS standards from established South African manufacturers with reliable track records. While the smart box and software are new pieces of technology that have not been widely deployed yet, they have been tested extensively.
What type of solar geysers do you use?
Our smart system is compatible with most available solar geysers and we will help you make the right choice for your house. In general, we prefer thermosyphon systems which circulate water with no moving parts to pumped systems, which have greater maintenance requirements. We also prefer flat plate systems to evacuated tube systems (tube systems [...]
Who is doing the installation?
Installation will be completed by contractors vetted by Plentify and approved by your insurance company.
Do I need internet in my home?
No. Our smart solar geyser has its own internet connection.
Will I get hot water on cloudy days?
Yes. The smart solar geyser will use electric backup to heat water if the sun can’t do all of the work itself.
Can the geyser be installed inside my roof?
With a thermosyphon system, the geyser can only be installed inside your roof if there is sufficient space to install it above the level of the solar collectors (which will always be on the outside of your roof). This can be assessed onsite. With a pumped system, a geyser can usually be installed inside your [...]
Do I have to pay for the temporary electric geyser?
No. As long as you either sign up for our smart hot water service or have one of our contractors install a permanent electric geyser within two days, you do not have to pay for it. Otherwise, you pay R1 500.