We’ll take responsibility for repairs and maintenance of the smart box for the life of the agreement. If damage is caused by tampering, you are responsible for repairs and penalties.
You are responsible for repairs and maintenance to the solar geyser and are required to maintain adequate insurance to cover these costs at all times. You also have all of your protections under the Consumer Protection Act.
Not all solar systems are created equal, but rather need to be customised (for example, to ensure that your roof has sufficient support and that the layout is optimised for your piping). We’ll collect all necessary parameters during the installation of the temporary geyser so that we can design the best system for you.
We use solar geysers complying with relevant SABS standards from established South African manufacturers with reliable track records. While the smart box and software are new pieces of technology that have not been widely deployed yet, they have been tested extensively.
Our smart system is compatible with most available solar geysers and we will help you make the right choice for your house. In general, we prefer thermosyphon systems which circulate water with no moving parts to pumped systems, which have greater maintenance requirements. We also prefer flat plate systems to evacuated tube systems (tube systems [...]
With a thermosyphon system, the geyser can only be installed inside your roof if there is sufficient space to install it above the level of the solar collectors (which will always be on the outside of your roof). This can be assessed onsite. With a pumped system, a geyser can usually be installed inside your [...]
No. As long as you either sign up for our smart hot water service or have one of our contractors install a permanent electric geyser within two days, you do not have to pay for it. Otherwise, you pay R1 500.